Women's Experience of Care and Level of Satisfaction with the Family Planning Services among Women and Nursing Mothers in Low-Income Communities in Edo State, Nigeria.

Oluseun Adejugbe, The Challenge Initiative
Nwanne Kalu, The challenge Initiative
Arome Odoma, The Challenge Initiative

Enhancing reproductive health requires family planning services, but access to and satisfaction with these services can differ, especially in low-income areas. This study investigates the experiences of family planning services and the satisfaction levels of women and nursing moms in Edo State, Nigeria. The studies that have delved into the satisfaction level with these family planning services, particularly in low-income communities, remain scant in the literature. While the few available studies are majorly predominantly quantitative, this study attempts to broadly uncover the variations in the family planning service satisfaction level among women using a mixed-method approach. This study used facility-based survey data collected in selected facilities in 9 TCI-supported LGAs, Nigeria from women of reproductive age or nursing mothers and were ages 15-49 years. 456 women were interviewed. 9 focus group discussions were conducted among women who met the study criteria. By disaggregating the satisfaction levels, key findings from the survey showed that more than half of the women reported a high dissatisfaction level with the waiting time (54.3%), waiting area condition (60%), health worker-patient communication (54.6%), condition of the examination rooms (57.1%) and privacy during the examination sessions (58.8%) in the Government health facilities.

Keywords: Family Planning and Contraception, Sexual and Reproductive Health and Rights

See extended abstract.